What are the requirements to rent a vehicle?
In order to rent a car from Centerline, you need a valid driver’s license, major credit card that matches the renter’s driver’s license, and the renter must be 25 years of age or older. Note: a deposit will be held on your credit card at the time your rental vehicle is picked up (see below for deposits held on a debit card).
Can I use a debit card?
Yes, Centerline Car Rentals accepts debit cards. The debit card must have a major credit card logo on it and the name must match the name on the renter’s driver’s license. If using a debit card, the renter must accept the daily Collision Damage Waiver, and a deposit equal to the total rental invoice plus $1,000 will be held on the card. The $1,000 deposit will be refunded upon return of the undamaged vehicle. Note that a debit card hold limits the amount of funds available in the account until the bank releases the hold, which can take longer than Centerline’s refund.
What is Collision Damage Waiver, (CDW)?
Collision Damage Waiver is a waiver of financial responsibility for the renter for a damaged vehicle. It is NOT insurance. There is an option during our reservation process to add the Damage Waiver that will indicate the current price.
Is it true that on St. Croix you drive on the LEFT-hand side of the road?
Yes, we drive on the left-hand side of the road on St. Croix. It’s one of the charms of our rich history.
Are special Driving Permits required to drive in the USVI?
A renter with a valid driver’s license from their country of residence may rent a vehicle with Centerline Car Rentals. The U.S. Virgin Islands does not require a special permit for international drivers.
Is there a Fee for Additional Drivers?
Yes. A daily fee for Additional Drivers applies, though spouses are free. Select Additional Drivers during the reservation process.
Do you meet all flights?
The Centerline Car Rentals counter at the Henry B. Rohlsen Airport (STX) is open for the arrival of all flights. Use our convenient online booking system and walk up to our STX Airport Rental Car Counter upon arrival. If arriving by seaplane, our Christiansted office is right next door to the seaplane terminal. The Christiansted office closes at 5:30pm. If your flight is arriving after 5:30pm, please call for a late arrival and our agent will wait for you.
Do you deliver vehicles?
Yes, Centerline can deliver vehicles to The Carambola Beach Resort, The Divi Carina Bay Beach Resort, The Palms at Pelican Cove, Chenay Bay Beach Resort, Tamarind Reef Resort Green Cay Marina and The Buccaneer Hotel. Call us to inquire about a special delivery if you don’t see your hotel on the list.
Can you pick me up?
Our goal is to make your car rental experience on St. Croix as easy as possible. We may be able to pick you up at your hotel or other location. Please inquire to see if pick-up is available at the location and time that you need.
Where can I return the vehicle?
Your vehicle may be returned at either of our offices, the Henry B. Rohlsen Airport, The Carambola Beach Resort, The Divi Carina Bay Beach Resort, The Buccaneer Hotel, Cheney Bay Resort, Tamarind Beach Resort, Green Cay Marina or any of our locations.. You just need to let us know at the time of the rental where to look for the vehicle upon return.
Are car seats available?
Yes, for a modest fee you may rent a car seat. Select the car seat option during the rental process to ensure availability.
Will the car seat be installed?
No, the renter must install the car seat themselves for liability purposes.
Are vehicles allowed off road?
None of Centerline’s rental vehicles are allowed off road. This includes 4×4 vehicles.
What if I need roadside assistance?
Call us and we will do everything we can to help. If you need roadside assistance after regular business hours, the glove compartment of each vehicle contains a list of tow truck companies that are contracted by Centerline to provide after hours service to our customers. Our primary towing partner is Pelle’s Towing at 340-513-2487 or 340-778-2375.
Can I choose the color of my car?
No, we are sorry that is not possible due to the logistics involved in the fleet rotation.
What is your fuel policy?
For your convenience, each Centerline rental vehicle comes with a full tank of gas. In mutual fairness, we ask that you return your vehicle full. Note: there is not a gas station next door to the airport, so plan ahead when returning your rental car.
How do I cancel a reservation?
To cancel your rental car reservation, contact us the same way you did to book the vehicle or call any of our phone numbers. We ask that you give us 24 hours notice. Please do not use Facebook Messenger or other social media outlets to manage your reservation.
What is your cancellation policy?
We thank you for giving us a heads-up and we hope you will be back. Please give us 24 hours notice and no cancellation charges apply. If less time or no notice is given, the minimum cancellation amount is $25.00.
Are there any hidden charges?
No. At Centerline, we believe in straightforward, fair business practices. We will clearly explain and quote rates.